Privacy policy
We value your privacy
At Halka B Organics, respect sits at the heart of everything we do - including how we treat your personal information. We believe privacy is not simply a legal requirement, but a reflection of the trust you place in us when you choose to visit our store, explore our website, or connect with our community.
As a small, values-led business, we care deeply about protecting the space and trust of the community that surrounds Halka B Organics. We are mindful about how we communicate and how we hold the information shared with us, always seeking to approach it with the same respect and care that guides every part of our work.
To operate our online store and provide our services, we do need to collect and use certain personal information, and Australian law also requires us to clearly explain how this happens. The following Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you ever have questions, concerns, or would simply like to understand more about how your information is handled, you are warmly invited to contact us.
Privacy Policy
This Privacy Policy applies to all personal information collected by Halka B. Organics (we, us or our) via the website located at www.halkab.com.au (Website) and at our physical retail store located at 9-11 William Street, Fremantle WA 6160.
1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
Full name, email address, phone number, billing address, shipping address, login credentials, and payment details.
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app, at our physical retail store, or provide it to us in any other way.
(b) We may collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. We use different types of cookies including essential cookies (required for the Website to function), performance cookies (to analyse how you use the Website), and functionality cookies (to remember your preferences). We may also use third-party cookies from service providers such as Google Analytics to help us understand Website usage. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect Website functionality. Some cookies may collect information that could be used to identify you when combined with other information we hold.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with products and services, to provide you with the best service experience possible on the Website, and to keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) We will only send you direct marketing material where you have provided your opt-in consent to receive such communications. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use Sensitive Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link. We may send you transactional emails that are necessary to provide you with our products and services, regardless of your marketing preferences.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for 7 years to fulfill our record keeping obligations. Other information is held indefinitely and always in accordance with this privacy policy.
(b) The Australian Privacy Principles:
--(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
--(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Halka Beseda and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas disclosure of personal information
We may disclose your Personal Information to overseas recipients in order to operate our business and provide you with our products and services. This includes using trusted third-party service providers located overseas. Examples of overseas service providers we may use include email marketing platforms (where you have provided your opt-in consent), cloud storage services (such as Google Drive or Dropbox), payment processors (such as Stripe or PayPal), analytics tools (such as Google Analytics), and e-commerce platforms (such as Shopify).These service providers are typically located in the United States, the European Union, and other countries. We take reasonable steps to ensure that overseas recipients handle your Personal Information in accordance with Australian privacy laws.
8. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
9. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: admin@halkab.com.au.
This policy was last updated on 10th March 2026